All orders received by 5 PM PST on Friday are shipped on the following Monday so that they can arrive by Thursday at the latest.

Because we ship fresh, perishable plant material, we generally do not offer refunds or returns for the following reasons:

• Change of mind or ordering the wrong item.

• Routine/expected variability (size, color, minor cosmetic blemishes, seasonal differences) in live plants or produce .

• Delivery delays outside our control that do not result in a lost package.

• Orders affected by customer availability issues, including (but not limited to) being unavailable to receive the shipment, refusing delivery, or failing to retrieve a package promptly after delivery.

However, we stand behind our orders and will make it right if:

• The package is confirmed (by carrier) lost in transit.

• The product arrives damaged. In such a case, please send us an email at info@parkwasabi.com with your order number and a clear picture of the damage with a brief description within 24 hours of carrier-confirmed delivery time.

Our fresh products (rhizomes, leaves and petioles) are shipped in an airtight bag with an ice pack inside a thermal insulated mailer.

Our wasabi plants are wrapped in a moist paper towel inside an airtight bag.

We grow our wasabi outdoors in California. Our plants rely on rainwater as their main water source and we only use organic materials for pest and disease control.